jellyfin/.github/ISSUE_TEMPLATE/issue report.yml

name: Issue Report
description: File an issue report
title: "[Issue]: "
labels: [bug, triage]
body:
  - type: markdown
    attributes:
      value: |
        Thanks for taking the time to fill out this bug report! Please provide as much detail as necessary, most questions may not be applicable to you. If you need real-time help, join us on [Matrix](https://matrix.to/#/#jellyfin-troubleshooting:matrix.org) or [Discord](https://discord.gg/zHBxVSXdBV).
  - type: textarea
    id: what-happened
    attributes:
      label: Please describe your bug
      description: Also tell us, what did you expect to happen?
      placeholder: The more information that you are able to provide, the better. Did you do anything before this happened? Did you upgrade or change anything? Any screenshots or logs you can provide will be helpful.
#      value: "A bug happened!"
    validations:
      required: true
  - type: dropdown
    id: version
    attributes:
      label: Jellyfin Version
      description: What version of Jellyfin are you running?
      options:
        - 10.7.6
        - 10.7.z
        - 10.6.4
        - Other
    validations:
      required: true
  - type: input
    id: version-other
    attributes:
      label: "if other:"
      placeholder: Other
  - type: dropdown
    id: OS
    attributes:
      label: OS
      description: What Operating System are you running?
      options:
        - Linux
        - Windows
        - MacOS
        - Other
    validations:
      required: true
  - type: input
    id: OS-other
    attributes:
      label: "if other:"
      placeholder: Other
  - type: textarea
    id: networking
    attributes:
      label: Networking
      description: Is there anything unique about your network?
      placeholder: Remember to never expose Jellyfin to the internet without proper encryption such as https. If you are having local network issues, have you checked your firewall?
  - type: textarea
    id: storage
    attributes:
      label: Storage
      description: How is your media stored?
      placeholder: Samba, NFS, cloud based storage such as rclone are useful details. 
  - type: dropdown
    id: Virtualization
    attributes:
      label: Virtualization
      description: Any forms of virtualization?
      options:
        - Docker (please specify image)
        - LXC
        - VM
        - Other
  - type: input
    id: Virt-other
    attributes:
      label: "if other:"
      placeholder: Other
  - type: dropdown
    id: HW
    attributes:
      label: Hardware Acceleration
      description: Any forms of Hardware Acceleration?
      options:
        - VAAPI
        - Intel Quicksync (QSV)
        - Nvidia NVENC
        - AMD AMF
        - MediaCodec Android
        - OpenMax OMX
        - Exynos V4L2 MFC
        - Video ToolBox
  - type: input
    id: HW-other
    attributes:
      label: Any additional details
  - type: dropdown
    id: clients
    attributes:
      label: What clients are you seeing the problem on?
      multiple: true
      options:
        - Browsers
        - Jellyfin Media Player
        - Android
        - AndroidTV
        - Fire Stick
        - iOS
        - Kodi
        - Roku
        - Other
  - type: input
    id: client-other
    attributes:
      label: "if other:"
      placeholder: Other
  - type: dropdown
    id: browsers
    attributes:
      label: What browsers are you seeing the problem on?
      multiple: true
      options:
        - Firefox
        - Chrome
        - Safari
        - Microsoft Edge
        - Other
  - type: input
    id: browser-other
    attributes:
      label: "if other:"
      placeholder: Other
  - type: dropdown
    id: Playback
    attributes:
      label: Method of Playback
      description: FFmpeg is used to Direct Stream (video remux, other components are transcoded), Remux (no video or audio conversion), and Transcode (the video is converted). Direct Play will not use FFmpeg.
      options:
        - Direct Play
        - Direct Stream
        - Remux
        - Transcode
  - type: dropdown
    id: Plugins
    attributes:
      label: What Plugins are you seeing the problem on?
      multiple: true
      options:
        - LDAP Authentication
        - Auto Organize
        - InfuseSync
        - Kodi Sync Queue
        - Playback Reporting
        - Trakt
        - NextPVR
        - TVHeadEnd
        - AniDB
        - Anilist
        - AniSearch
        - AudioDB
        - Bookshelf
        - Cover Art Archive
        - Fanart
        - Kitsu
        - MusicBrainz
        - OMDb
        - Open Subtitles
        - TMDb Box Sets
        - TVmaze
        - TheTVDB
        - Email
        - Gotify Notication
        - PushBullet
        - Pushover
        - Reports
        - Slack Notifications
        - Webhook
        - Other
  - type: input
    id: Plugin-other
    attributes:
      label: Any additional details
      description: Please provide what the version of the plugin that is broken. We do not provide support for third-party plugins. 
  - type: textarea
    id: logs
    attributes:
      label: Jellyfin logs
      description: Please copy and paste any relevant log output. This can be found in Dashboard > Logs.
      placeholder: For playback issues, browser/client and FFmpeg logs may be more useful. 
      render: shell
  - type: textarea
    id: ffmpeg-logs
    attributes:
      label: FFmpeg logs
      description: Please copy and paste any relevant log output. This can be found in Dashboard > Logs.
      placeholder: It's important to include the specific codec details. If no FFmpeg logs appear, the file was Direct Played and did not use FFmpeg. 
      render: shell
  - type: textarea
    id: browserlogs
    attributes:
      label: Please attach any browser or client logs here
      placeholder: Access browser logs by using the F12 to bring up the console. Screenshots are typically easier to read than raw logs. For clients such as Android or iOS, please see our documentation.
  - type: textarea
    id: screenshots
    attributes:
      label: Please attach any screenshots here
      placeholder: Images can be pasted directly into the textbox and will be hosted by github.
  - type: checkboxes
    id: terms
    attributes:
      label: Code of Conduct
      description: By submitting this issue, you agree to follow our [Code of Conduct](https://jellyfin.org/docs/general/community-standards.html#code-of-conduct)
      options:
        - label: I agree to follow this project's Code of Conduct
          required: true