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support.rst

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  1. .. include:: global.rst.inc
    2. 

  2. .. _support:
    3. 

  3. 

  4. Support
    5. 

  5. =======
    6. 

  6. 

  7. Please first read the docs and existing issue tracker issues and mailing
    8. 

  8. list posts, a lot of stuff is already documented / explained / discussed /
    9. 

  9. filed there.
    10. 

  10. 

  11. Issue Tracker
    12. 

  12. -------------
    13. 

  13. 

  14. If you've found a bug or have a concrete feature request, please create a new
    15. 

  15. ticket on the project's `issue tracker`_.
    16. 

  16. 

  17. For more general questions or discussions, IRC or mailing list are preferred.
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  18. 

  19. IRC
    20. 

  20. ---
    21. 

  21. Join us on channel #borgbackup on chat.freenode.net.
    22. 

  22. 

  23. As usual on IRC, just ask or tell directly and then patiently wait for replies.
    24. 

  24. Stay connected.
    25. 

  25. 

  26. Mailing list
    27. 

  27. ------------
    28. 

  28. 

  29. New Mailing List:
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  30. 

  31. `borgbackup@python.org <https://mail.python.org/mailman/listinfo/borgbackup>`_
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  32. 

  33. Just read that page to find out about the mailing list, its topic, how to subscribe,
    34. 

  34. how to unsubscribe and where you can find the archives of the list.
    35. 

  35. 

  36. We used a different mailing list before, you can still read its archives there:
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  37. 

  38. `Old Mailing List's Archives <http://librelist.com/browser/borgbackup/>`_
    39. 

  39. 

  40. Bounties and Fundraisers
    41. 

  41. ------------------------
    42. 

  42. 

  43. We use `BountySource <https://www.bountysource.com/teams/borgbackup>`_ to allow
    44. 

  44. monetary contributions to the project and the developers, who push it forward.
    45. 

  45. 

  46. There, you can give general funds to the borgbackup members (the developers will
    47. 

  47. then spend the funds as they deem fit). If you do not have some specific bounty
    48. 

  48. (see below), you can use this as a general way to say "Thank You!" and support
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  49. the software / project you like.
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  50. 

  51. If you want to encourage developers to fix some specific issue or implement some
    52. 

  52. specific feature suggestion, you can post a new bounty or back an existing one
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  53. (they always refer to an issue in our `issue tracker`_).
    54. 

  54. 

  55. As a developer, you can become a Bounty Hunter and win bounties (earn money) by
    56. 

  56. contributing to |project_name|, a free and open source software project.
    57. 

  57. 

  58. We might also use BountySource to fund raise for some bigger goals.
    59.